Author Archives: Danielle Thornton

Designing for Reliability: Understanding SLOs, SLAs, and Error Budgets in Modern Service Operations

In the digital world, running an online service is like operating a busy international airport. Planes take off and land every minute, baggage moves continuously, flight routes change dynamically, and thousands of travellers rely on the system running smoothly. Behind this apparent seamlessness is an intricate balance of planning, monitoring, coordination, and proactive problem-solving. This […]